Go at your pace.
Ask questions, take notes, and practise. You don’t need to rush or know the technical terms.
Your Mac Mentor · Mission, BC
Hi, I’m Jay.
I help you feel comfortable and confident with your Apple devices.
Whether you’re solving a frustrating problem, setting up something new, or learning a few everyday skills, we’ll work through it together—with patience and clear explanations.
Helping Apple users since 2009Practical experience you can count on
Former Apple GeniusFour years at Apple’s Coquitlam store
Personal, one-on-one helpIn Mission, BC, and remotely
A little about me
Technology is the work.
People are the reason.
I started working with Apple products professionally in 2009, repairing Macs at Oracle Macintosh and Byte Computers. I enjoyed solving technical problems, but I soon discovered that helping the person behind the screen was the most rewarding part.
That led me to Macinhome, a Vancouver consulting firm, and then to four years as a Genius at the Apple Store in Coquitlam. Supporting people through all kinds of questions and challenges taught me how much a calm, clear explanation can help.
I later managed IT for Apple-based organizations, expanding my experience with Windows and Microsoft 365 along the way. Today, I bring that experience to personal support and training—helping you get more out of the technology you already own.
View my Apple support credential ↗What you can expect
Help that meets you where you are.
Understand the next step.
We’ll work through things in plain language, so you can feel more confident using your devices.
Focus on your everyday life.
From email and photos to backups and new devices, we’ll focus on what matters to you.
In-person support in Mission, BC · Remote help through FaceTime, Zoom and Screen Sharing
Let’s make your technology easier.
Tell me what’s giving you trouble or what you’d like to learn. We’ll find the right way to get started.